Last Updated: 3/5/2025

1. Introduction

Fire20 Softwash respects your privacy. By using our website https://fire20softwash.com or engaging our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This policy explains how we handle your data when you visit our website, book a service, or interact with our SMS messaging system.

2. Data Collection

We collect information from you in various ways, including when you visit our website, fill out a contact form, request a service, or communicate with us. The information we collect includes:

  • Personal Information: Name, email address, phone number, mailing address, and service request details.
  • Billing Information: If applicable, payment details for services rendered.
  • Technical Information: IP address, browser type, device information, and browsing behavior on our website.
  • Communication Data: Messages sent via contact forms, emails, phone calls, and SMS interactions.

3. Data Usage

Fire20 Softwash uses your data to:

  • Provide, schedule, and manage softwash and exterior cleaning services.
  • Respond to inquiries, send service confirmations, and provide updates.
  • Send promotional offers, seasonal service reminders, and follow-up messages.
  • Improve website performance and customer experience.
  • Comply with legal and regulatory requirements.

4. Data Security

We take security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of customer records.
  • Encrypted payment transactions.
  • Restricted access to personal data only to authorized personnel.

Despite these precautions, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal data as long as it is necessary to provide our services or as required by law. You may request deletion of your information at any time by contacting us.

6. SMS Messaging & Communications

By providing your phone number, you consent to receive SMS messages related to service updates, promotions, and reminders.

  • Message Frequency: Messages may be recurring but will not exceed reasonable limits.
  • Message & Data Rates: Your carrier may apply standard message and data rates. Fire20 Softwash is not responsible for these charges.
  • Opt-Out Option: You can opt out of SMS messaging at any time by replying STOP to any message or contacting us directly.
  • Help & Support: Reply HELP for more information or reach out to us via email or phone.

7. Third-Party Sharing & Non-Sharing Clause

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share information with:

  • Service Providers: Trusted third parties that assist in service delivery (e.g., payment processors, appointment scheduling software).
  • Legal Authorities: When required to comply with legal obligations or protect our business.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, track website performance, and analyze customer behavior. You can manage cookie preferences through your browser settings.

9. Your Rights & Choices

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your personal data.
  • Opt out of promotional communications.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated policy.

11. Contact Information

For any questions regarding this Privacy Policy, please contact us at: