Last Updated: 3/5/2025

1. Introduction

Welcome to Fire20 Softwash! These Terms and Conditions govern your use of our website https://fire20softwash.com and the engagement of our professional softwash services. By accessing our website or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our website or services.

2. Definitions

  • Company refers to Fire20 Softwash.
  • Customer refers to any individual or entity that accesses our website or hires our services.
  • Services refer to softwash cleaning, pressure washing, roof cleaning, and other exterior cleaning solutions provided by the Company.
  • Website refers to our online platform located at https://fire20softwash.com, where our services are described and offered.

3. Use of the Website

3.1 Eligibility

By using our Website, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms and Conditions.

3.2 Prohibited Activities

You agree not to engage in any activities that may harm our Website, business, or other users, including but not limited to:

  • Using the Website for unlawful purposes.
  • Uploading or distributing harmful code (viruses, malware, etc.).
  • Attempting to access our systems without authorization.
  • Misrepresenting your identity or engaging in fraudulent activities.

4. Services

4.1 Service Descriptions

We provide softwash cleaning and pressure washing services for residential and commercial properties. We strive to ensure service descriptions on our website are accurate, but we do not guarantee error-free listings.

4.2 Engagement

By hiring our services, you agree to provide accurate information about your property and service requirements. We reserve the right to refuse or cancel any service for reasons including but not limited to:

  • Unavailability of services in your location.
  • Errors in service description.
  • Suspected fraudulent activity.

4.3 Service Limitations

Softwashing is an effective method for cleaning exterior surfaces; however, Fire20 Softwash is not responsible for:

  • Pre-existing damage to surfaces.
  • Discoloration due to age or weathering.
  • Failure of surfaces or materials due to wear and tear.

5. Pricing, Payments, and Deposits

  • Pricing for services is based on factors such as square footage, surface type, and level of contamination.
  • We may require a deposit before scheduling service. The remaining balance must be paid upon job completion.
  • Accepted payment methods include cash, credit/debit cards, and online payments.
  • Failure to pay may result in service cancellation or legal action for outstanding balances.

6. Cancellations

6.1 Cancellation Policy

  • You may cancel your scheduled service at least 24 hours in advance to avoid cancellation fees.
  • Last-minute cancellations may incur a fee to cover costs incurred in scheduling.

7. Liability and Warranty

7.1 Limited Warranty

We guarantee our work to be performed professionally and effectively. However, we are not responsible for:

  • Damage to fragile surfaces or pre-existing weak spots.
  • Stains that cannot be removed due to aging or material deterioration.
  • Water intrusion due to poor property maintenance (e.g., cracked seals, damaged siding).

7.2 Disclaimer of Warranties

Fire20 Softwash does not guarantee that surfaces will remain clean indefinitely, as natural elements will cause future buildup.

7.3 Limitation of Liability

  • Our liability is limited to the cost of the service provided.
  • We are not responsible for any indirect, incidental, or consequential damages arising from service use.

8. Property Access and Customer Responsibilities

  • The customer must provide clear access to the property for service completion.
  • All windows and doors must be closed before service begins.
  • If applicable, outdoor electrical outlets must be covered to prevent water damage.

9. Privacy Policy

By using our Website, you agree to our Privacy Policy, which outlines how we collect, store, and use your personal information. We do not share your data with third parties for marketing purposes.

10. SMS Terms

10.1 Message Types

By providing your phone number, you agree to receive messages related to scheduling, promotions, and service updates from Fire20 Softwash.

10.2 Message Frequency

You may receive service reminders, weather-related rescheduling notifications, and exclusive offers.

10.3 Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details.

10.4 Opt-Out

To unsubscribe, reply STOP to our SMS messages. To request assistance, text HELP or contact our support team.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Florida.

12. Dispute Resolution

We encourage customers to contact us first to resolve disputes amicably. If necessary, disputes will be handled through arbitration in Haines City, FL.

13. Changes to Terms and Conditions

Fire20 Softwash reserves the right to update or modify these Terms and Conditions at any time. Continued use of our Website or services constitutes acceptance of the updated terms.

14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us: